Neighbours are all listed as service class 24 ‘ready to connect,’ which is the same as my mum’s place who I know for sure is connected.
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It wasn’t re-designed to be efficient, let alone effective.
I’ve a mate who runs a quality team for them. 90% of the “NBN” problems are really “Telstra doing a ■■■■■■ job for 2-3 decades” problem. So NBN blame Telstra, Telstra blame their subbies, everyone gets paid, Telstra’s share price continues to increase.
Win-win-win.
Well, unless you actually want to use your internet.
Meanwhile, Telstra have actually taped a phone line to a tree, down near my joint. No, really.
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I’ve been with Telstra for 15 years. Multiple phones, moved three times. Zero issues.
That’s for trunk calls. (This joke may have been used previously but I believe in recycling)
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This should never be said without it also being stated clearly and loudly that the Libs under Abbott did everything in their power to fark it up for no other reason than that it was a policy of the previous Labor government. Abbott even appointed Turnbull to do the dirty work as the “responsible” Minister. For Abbott that was a win-win situation.
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NBN has to be in the running for greatest govt ■■■■ up of all time.
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Unless you count the pro-coal mining/massive inaction on global warming which could well wipe out most life on earth in the next few hundred years or so. It would be pretty tough to beat THAT as the greatest fuckup of all time.
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WMD and Iraq.
Lucky you. Every time I have had the unfortunate experience of having to deal with them I have been reamed. They really love to push the boundaries of ethical corporate behavior.
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Fair call
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I have recently gone NBN mid speed with TPG. No issues what so ever. Much faster and more reliable than my old ADSL2.
I also moved my home phone to VOIP, so all in all very satisfied and cheaper than I was paying before.
Well, I’ve finally been NBN’d. I decided to go with ABT (Anyone But Telstra) after T totally stuffed up two attempts to transition with them. They ‘lost’ the 1st contract I signed with them last Sept. I signed up again in November and arranged to work from home on the days the modem and NBN tech were due. Both the orders for the modem and NBN tech failed to lodge properly, so no-one showed up. And T were unable to prevent disconnection of my cable service unless I cancelled the NBN order outright. So I did. The modem arrived unexpectedly a couple of days later, and T are still trying to charge me for its delivery even though I returned it and disputed the charge. Six weeks later my cable service and landline were disconnected out of the blue with no warning. T accepted this was an ‘accident’ but claimed they were unable to restore service and that my only option was to transition to the NBN. So I would be without fixed internet & phone for two weeks while waiting for the NBN tech to show. Pathetic. Did I give T a third chance? Nope, I gave them the flick and went with Aussie Broadband. So far, so good…
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Optus cancelled my cable so I was forced to switch, then when the technician came out it took him two hours to tell me that the cable from the curb to the house is damaged so now they need to come out to repair it. Told optus and they have now reinstated my cable until it gets fixed.
He was telling me that I’ll need to run a cable myself from where the box gets installed to my study, but ■■■■■■ if I could understand what he was saying specifically, horrible English.
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You should take some English classes then!
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The “box” is called the premises connection device (PCD) in NBN speak. Normal rule of thumb is they will run up to 20m of cable from the PCD to where you want the wallplate before they will tell you that you need to get a professional cabler to do it. Of course this all depends on the laziness and competency of the installer (and degree of difficulty) you get which is a lottery. Note that unchecked they are likely to circumnavigate your home with fugly conduit. I have a friend in a similar situation at the moment. She turned the installer away last week cuz he insisted on the fugly conduit option rather than a direct cable run under the house. She even offered to run the cable under the house herself but in contrast to your advice she was told that only a professional cabler could do it. The installer also refused to leave 20m of cable with her (I have heard they will do this sometimes). So we arranged to feed some rope under the house that can be used to pull the cable when another installer comes today. We shall see what the outcome is.
Yeah I had Telstra cable for a few months as an attempt to get the infrastructure finished in readiness for a NBN transition (I seemed to have been placed in the too hard basket by NBN Co and despite numerous official complaints things were not moving forward). Telstra cable and NBN essentially use the same infrastructure if it is a HFC install. Technically once installed the service was very good @ ~115Mbps down and 5up. However I signed up for an unlimited data plus phone service but after a month was put on a limited 200GB plan with no phone bundled (phone was still running on the old copper line) at a random price per month. I lost count of the number of calls and chats I did to get this sorted without success which was very frustrating. A few months later I was told we were no NBN ready so I cancelled the Telstra plan after the NBN HFC install with Aussie Broadband had been completed. Telstra then tried to change me about $600 cancellation fee despite this being clearly contrary to the contract terms I had initially signed up to. It took quite a while to sort this out and I find it hard to believe they don’t do this sort of thing intentionally to gouge people.
You should listen to the voicemail they left.
I’m continually surprised when I hear these stories - in particular, the bit when anyone’s on Telstra to begin with.
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What cable? CAT6??