I've got my home insured with Allianz and am in the process of making a pretty large claim.
It's been slow. Very slow. The quite i got was high enough that they decided to get their own contractors to quote, and those contractors basically relied entirely on the report attached to my quote so not much was gained for several weeks lost. They farmed it out to an assessor and twice so far they and the assessor have got their wires crossed and just sat there waiting for the other to do something until I rang up and yelled at them. The assessor has not properly briefed the different contractors on what each of them are doing, which has led to more delays. It was 89 days from the time of the incident until the first tradie showed up & he was meant to be doing urgent remediation to make the place healthy & prevent damage spreading.
There was no problem getting the claim approved, and no fuss on the contents (even though payment on the contents took months cos of the crossed wires referred to earlier).
I don't think theyve acted with bad faith at all, but at this point I have zero faith in their organisational skills so am calling them to get updates if at any stage I don't hear from them for more than a couple of days, because they just seem to keep hitting stupid roadblocks of their own creation and not even trying to move the process along unless prodded.